Refund policy
Return & Refund Policy
We strive to provide quality products and a fair resolution process. Please review this policy carefully before placing an order.
Return Eligibility
Returns may be requested starting 7 days after delivery.
To be eligible for a return:
The item must be unused, unopened, and in its original condition
The item must be returned in its original packaging
Proof of purchase (order number or receipt) is required
Return requests submitted before 7 days after delivery will not be accepted.
Non-Returnable Items
The following items are not eligible for return:
Personal care or hygiene products once opened or used
Items marked as final sale
Items damaged due to misuse, improper handling, or normal wear and tear
Return Process
To initiate a return, contact our support team through the Contact Us page with your order number and reason for the request.
All returns must be approved before being sent back. Items returned without authorization may not be eligible for a refund.Return Shipping Costs
Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.
Refunds
Refunds are issued after the returned item is received and inspected.
Once approved, refunds will be processed to the original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.Original shipping fees are non-refundable.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with clear photos or videos of the issue.
In these cases, we may offer:
A replacement
A partial refund
A full refund
The resolution method will depend on the situation.
International Orders
Orders are shipped internationally from Hong Kong.
Delivery times and return shipping may vary due to customs processing and local carriers. We are not responsible for delays caused by customs or postal services.Unclaimed or Refused Packages
Orders that are refused, returned due to incorrect address information, or not claimed upon delivery may not be eligible for a full refund.
Return & Refund Policy
We strive to provide quality products and a fair resolution process. Please review this policy carefully before placing an order.
Return Eligibility
Returns may be requested starting 7 days after delivery.
To be eligible for a return:
The item must be unused, unopened, and in its original condition
The item must be returned in its original packaging
Proof of purchase (order number or receipt) is required
Return requests submitted before 7 days after delivery will not be accepted.
Non-Returnable Items
The following items are not eligible for return:
Personal care or hygiene products once opened or used
Items marked as final sale
Items damaged due to misuse, improper handling, or normal wear and tear
Return Process
To initiate a return, contact our support team through the Contact Us page with your order number and reason for the request.
All returns must be approved before being sent back. Items returned without authorization may not be eligible for a refund.Return Shipping Costs
Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.
Refunds
Refunds are issued after the returned item is received and inspected.
Once approved, refunds will be processed to the original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.Original shipping fees are non-refundable.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with clear photos or videos of the issue.
In these cases, we may offer:
A replacement
A partial refund
A full refund
The resolution method will depend on the situation.
International Orders
Orders are shipped internationally from Hong Kong.
Delivery times and return shipping may vary due to customs processing and local carriers. We are not responsible for delays caused by customs or postal services.Unclaimed or Refused Packages
Orders that are refused, returned due to incorrect address information, or not claimed upon delivery may not be eligible for a full refund.